Questions about service cards
What your customer sees, what the card is not, a sale, the next due and your data, answered plainly. The rules themselves are on how it works.
Frequently asked questions
Does my customer need an app or account?
No. Your customer opens the link you send, or scans the QR code on the sticker, in any phone or computer browser. There is nothing to install, no sign in and no email address to give.
What does my customer see?
Your business name, the card's title, the make and model, the next service due, an Add to my calendar button, the visits you chose to show (date, work done and parts), and a form to ask for a visit. They never see your customer label, your notes, notes on a visit, the serial number or a registration plate, and never any other card.
Is this a gas safety record or sweeping certificate?
No. Every card and sticker says: A service record kept by your engineer. It is not a gas safety certificate, landlord safety record, chimney sweeping certificate, roadworthiness test or any legal, warranty or insurance document. Use the forms your scheme or the law asks for alongside it.
What happens when the house or car is sold?
By default the card stays with the object: the history belongs to the boiler or the car, so a new owner with the link or the sticker reads the same card. To start fresh, make a new link on the card's page and, if you like, show only visits from the date of the sale. The old link and sticker then say: This card has moved. Ask your engineer for the new one, with the date it moved. The new card says when its link was replaced and from which date its visits are shown.
Can I hide my notes from the customer?
Yes. The customer label, the note about the customer, the serial number, a registration plate and the note on each visit are for you only; the server leaves them out of everything the customer's link can read. You can also untick Show this visit to the customer for any visit.
How is the next due date worked out?
Each visit sets the next due one of four ways: a number of months after the visit (6, 12 or 24, with the day moved to the last day of a shorter month), a date you choose, no next due, or keep the due as it is. The card's next due comes from the latest visit that did not choose keep. Nothing is set for you: the interval is your choice, not a manufacturer's or a legal one.
Does Mendcard remind my customers?
No email or text goes to customers. Their reminder is Add to my calendar on the card, which saves the next service date to their own calendar. Mendcard never asks for a customer's email address.
How do booking requests reach me?
A customer taps Ask for a visit on the card, says when suits them and leaves a phone number or email address. The request appears on your dashboard with a count of new ones. With a confirmed email address, we also email you, at most once an hour. One card takes up to 3 requests in 24 hours, and requests are deleted after 90 days.
Which stickers can I print?
Sheets of 8 stickers, 85 by 55 mm, on A4 or Letter, with the card's title, its QR code, your business name and phone number, and the record line. Every sticker sits at least 6 mm inside the edge, so the printer's margin never cuts one. Each card's QR code is also on screen with a PNG to download.
Can I add a repair without changing the due date?
Yes. Choose Keep the due as it is when you save the visit. The repair goes in the history and the card stays due when it was.
What happens if I stop paying?
No paid plan is offered at present; if one is added, this page will describe it. Everything on this site is free to use today, up to 25 cards.
How do I export or delete everything?
On your account page, Download everything gives one JSON file with your business details, every card with your notes, every visit and every visit request. Delete my account signs you out everywhere and stops every customer link at once; sign in within 7 days to cancel. After that everything is deleted for good.
Do I need a password or an email address to sign up?
No. You sign in with a passkey made by your phone or computer, behind your fingerprint, face or screen lock. You get a recovery code once, for a lost device, and can add up to 10 passkeys. An email address is optional and only used for visit request emails.
How many visits does a card keep?
Up to 500 on each card. A deleted visit can be brought back for 7 days.
Does it work offline?
The information pages open offline once you have visited the site. Cards need a connection, because they live on the server. If the connection drops while you save a visit, the page says so and keeps what you typed on the device for the next try.
Is Mendcard connected to a manufacturer or a scheme?
Mendcard is not affiliated with any manufacturer, trade body, registration scheme or insurer. Make and model are words you type, for your customer's reference.